Proof of Warranty

by Ed York, Manager - Customer Service

In the December Issue of The S-TEC Approach we discussed the information we need in order to turn around a warranty claim quickly. We want you to get paid promptly in your efforts to keep S-TEC systems flying and your customers happy.

The primary cause for a delay in a warranty claim payment is the lack of "Proof of Warranty" submitted with the claim. As outlined in the Warranty Procedure manual, acceptable "Proof of Warranty" can be:

  1. A Warranty Certificate Number,
  2. A copy of the original S-TEC shipping order,
  3. A copy of the Warranty Application or ,
  4. A copy of the FAA 337.
If you'll send one of these with your claims we'll pay you promptly. Unfortunately, if we don't receive the proper "Proof of Warranty" with your claim, our only alternative will be to return the claim unpaid. These claims must then be resubmitted when the "Proof of Warranty" is included. 

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